{"id":556,"date":"2023-12-29T13:54:17","date_gmt":"2023-12-29T12:54:17","guid":{"rendered":"https:\/\/testpage.greenpoppy.se\/?page_id=556"},"modified":"2024-12-15T08:47:02","modified_gmt":"2024-12-15T07:47:02","slug":"retur-och-aterbetalningspolicy","status":"publish","type":"page","link":"https:\/\/testpage.greenpoppy.se\/en\/retur-och-aterbetalningspolicy\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"<section class=\"section\" id=\"section_682232937\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"gap-441817124\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-441817124 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row\"  id=\"row-1930171228\">\n\n\n\t<div id=\"col-1508514336\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(255,255,255);\" >\n\t\t\t\n\t\t\t\n\n\n  <div class=\"banner has-hover\" id=\"banner-1984554723\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img decoding=\"async\" width=\"1020\" height=\"680\" data-src=\"https:\/\/testpage.greenpoppy.se\/wp-content\/uploads\/2024\/07\/DSC_5488-1200x800.jpg\" class=\"bg attachment-large size-large lazyload\" alt=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1020px; --smush-placeholder-aspect-ratio: 1020\/680;\" \/>                        <div class=\"overlay\"><\/div>            \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-203229471\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\n<div class=\"container section-title-container\" ><h1 class=\"section-title section-title-center\"><b><\/b><span class=\"section-title-main\" style=\"font-size:75%;\">Returer och \u00e5terbetalningar<\/span><b><\/b><\/h1><\/div>\n\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-203229471 {\n  width: 80%;\n}\n#text-box-203229471 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-203229471 {\n    width: 60%;\n  }\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1984554723 {\n  padding-top: 250px;\n  background-color: #989d78;\n}\n#banner-1984554723 .overlay {\n  background-color: rgba(0,0,0,.5);\n}\n#banner-1984554723 .banner-bg img {\n  object-position: 49% 41%;\n}\n@media (min-width:550px) {\n  #banner-1984554723 {\n    padding-top: 400px;\n  }\n}\n<\/style>\n  <\/div>\n\n\n<div class=\"row align-center\"  id=\"row-654729074\">\n\n\n\t<div id=\"col-1802316611\" class=\"col medium-10 small-11 large-10\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<p style=\"text-align: left;\">Datum 2024-12-15<\/p>\n<h1 style=\"text-align: left;\"><strong>Refund and Return Policy<\/strong><\/h1>\n<p style=\"text-align: left;\">Denna policy g\u00e4ller f\u00f6r alla k\u00f6p inom Sverige p\u00e5 Green Poppy AB (organisationsnummer 559496-3299). Om du vill returnera en vara, v\u00e4nligen l\u00e4s igenom de f\u00f6ljande villkoren.<\/p>\n<h3 style=\"text-align: left;\">Return<\/h3>\n<p style=\"text-align: left;\"><strong>Definition av retur<\/strong><br \/>Med retur menas att en vara som k\u00f6pts \u00e5terl\u00e4mnas inom \u00e5ngerfristen, och att betalningen f\u00f6r produkten g\u00e5r tillbaka till kunden.<\/p>\n<p style=\"text-align: left;\"><strong>Kunder som kan returnera produkter<\/strong><br \/>Alla kunder, b\u00e5de konsumenter och f\u00f6retagskunder, har r\u00e4tt att returnera en vara och utnyttja \u00e5ngerr\u00e4tten.<\/p>\n<p style=\"text-align: left;\"><strong>How to Initiate a Return<\/strong><br \/>F\u00f6r att returnera en vara, v\u00e4nligen kontakta Green Poppy AB via e-post p\u00e5 <a rel=\"noopener\">info@greenpoppy.se<\/a>. Efter kontakt kommer en fraktsedel att skickas till kunden, f\u00f6rutsatt att kunden betalar returfrakten.<\/p>\n<p style=\"text-align: left;\"><strong>Tidsfrist f\u00f6r retur<\/strong><br \/>Returen ska ske senast 14 kalenderdagar efter att varan har mottagits av kunden. Denna period motsvarar \u00e5ngerfristen enligt svensk lag.<\/p>\n<p style=\"text-align: left;\"><strong>Return Shipping Fee<\/strong><br \/>Kunden st\u00e5r f\u00f6r returfrakt om 59 SEK vid retur inom Sverige. Vid retur fr\u00e5n utlandet debiteras kunden enligt g\u00e4llande fraktkostnader.<\/p>\n<p style=\"text-align: left;\"><strong>Exchange of Item<\/strong><br \/>Green Poppy AB erbjuder byte av vara i m\u00e5n av tillg\u00e5ng. Observera att vi inte kan garantera att en produkt finns tillg\u00e4nglig i samma storlek eller m\u00f6nster som vid k\u00f6ptillf\u00e4llet. Vid byte av vara, v\u00e4nligen kontakta oss via mejl p\u00e5 <a rel=\"noopener\">info@greenpoppy.se<\/a>. Vid byte betalar kunden fraktavgiften p\u00e5 59 SEK f\u00f6r returfrakten, medan Green Poppy AB st\u00e5r f\u00f6r frakten av den nya varan tillbaka till kunden.<\/p>\n<p style=\"text-align: left;\"><strong>Tillgodokvitto<\/strong><br \/>Vid byte av vara kan kunden v\u00e4lja ett tillgodokvitto, som ska anv\u00e4ndas inom 6 m\u00e5nader fr\u00e5n utf\u00e4rdandet. Om tillgodokvittot inte anv\u00e4nds inom den tidsramen, f\u00f6rlorar kunden r\u00e4tten att nyttja det.<\/p>\n<h3 style=\"text-align: left;\">Undantag fr\u00e5n r\u00e4tt till retur och byte<\/h3>\n<p style=\"text-align: left;\">\u00c5ngerr\u00e4tt och bytesr\u00e4tt g\u00e4ller inte f\u00f6r f\u00f6ljande typer av produkter:<\/p>\n<ul style=\"text-align: left;\">\n<li><strong>Tv\u00e4ttade produkter<\/strong>: Produkter som har tv\u00e4ttats kan inte returneras eller bytas.<\/li>\n<li><strong>Anv\u00e4nda produkter<\/strong>: Produkter som har anv\u00e4nts kan inte returneras eller bytas.<\/li>\n<li><strong>Produkter med bruten f\u00f6rpackning<\/strong>: Om f\u00f6rpackningen \u00e4r bruten och produkten inte kan returneras av h\u00e4lsosk\u00e4l eller hygieniska sk\u00e4l, g\u00e4ller inte \u00e5ngerr\u00e4tt eller bytesr\u00e4tt.<\/li>\n<li><strong>Personligt anpassade produkter<\/strong>: Om produkten har tillverkats enligt kundens specifikationer eller p\u00e5 annat s\u00e4tt anpassats.<\/li>\n<li><strong>Varor som snabbt f\u00f6rs\u00e4mras<\/strong>: Produkter som snabbt kan bli gamla eller f\u00f6rst\u00f6ras, exempelvis livsmedel.<\/li>\n<li><strong>Produkter som blandats med andra varor<\/strong>: Om produkten efter leverans har blandats med andra varor p\u00e5 ett s\u00e4tt som g\u00f6r att de inte l\u00e4ngre kan separeras eller identifieras.<\/li>\n<li><strong>Presentkort<\/strong>: Presentkort kan inte returneras eller bytas.<\/li>\n<li><strong>Varor ur andrasorteringssortimentet<\/strong>: Produkter som s\u00e4ljs som &#8221;andrasortering&#8221; och som inte \u00e4r i fullt skick kan inte returneras eller bytas.<\/li>\n<\/ul>\n<h3 style=\"text-align: left;\">Refund<\/h3>\n<p style=\"text-align: left;\">Vid en godk\u00e4nd retur har kunden r\u00e4tt till full \u00e5terbetalning. \u00c5terbetalningen behandlas inom 10 arbetsdagar fr\u00e5n det att varan har returnerats till v\u00e5rt lager och sker inom 30 dagar.<\/p>\n<ul style=\"text-align: left;\">\n<li><strong>Betalning via Payson<\/strong>: \u00c5terbetalning sker till samma betalmetod som anv\u00e4ndes vid k\u00f6pet.<\/li>\n<li><strong>\u00d6vriga betalningsmetoder<\/strong>: \u00c5terbetalning sker som bank\u00f6verf\u00f6ring till kundens bankkonto.<\/li>\n<\/ul>\n<h3 style=\"text-align: left;\">Other Conditions<\/h3>\n<ul style=\"text-align: left;\">\n<li><strong>Granskning av retur<\/strong>: Alla returnerade varor granskas innan beslut om godk\u00e4nnande eller avslag p\u00e5 retur fattas.<\/li>\n<li><strong>Ansvar f\u00f6r retur<\/strong>: Kunden ansvarar f\u00f6r varorna tills de har \u00e5terkommit till Green Poppy AB. Det \u00e4r viktigt att spara returkvitto och att f\u00f6rpacka varorna p\u00e5 ett s\u00e4tt som f\u00f6rhindrar skador under frakt.<\/li>\n<li><strong>Misstag vid retur<\/strong>: Om en vara returneras av misstag, kan den skickas tillbaka till kunden mot kundens kostnad om den kan lokaliseras.<\/li>\n<\/ul>\n<p style=\"text-align: left;\">Har du n\u00e5gra fr\u00e5gor eller beh\u00f6ver hj\u00e4lp med din retur, v\u00e4nligen kontakta oss p\u00e5 <a rel=\"noopener\">info@greenpoppy.se<\/a>.<\/p>\n<h3 style=\"text-align: left;\">Skillnad mellan retur, \u00e5ngerr\u00e4tt och reklamation<\/h3>\n<ul>\n<li style=\"text-align: left;\">\n<p><strong>Return<\/strong>: En retur inneb\u00e4r att en vara skickas tillbaka av k\u00f6paren utan specifikt fel p\u00e5 produkten, exempelvis om k\u00f6paren inte \u00e4r n\u00f6jd med sitt k\u00f6p. Vid retur f\u00e5r kunden tillbaka pengarna, minus fraktavgiften.<\/p>\n<\/li>\n<li style=\"text-align: left;\">\n<p><strong>Right of Withdrawal<\/strong>: Enligt distansavtalslagen har en kund r\u00e4tt att \u00e5ngra sitt k\u00f6p inom 14 dagar efter att varan mottagits. Detta inneb\u00e4r att kunden kan returnera varan och f\u00e5 full \u00e5terbetalning, under f\u00f6ruts\u00e4ttning att varan \u00e4r i nyskick och uppfyller villkoren f\u00f6r \u00e5ngerr\u00e4tten.<\/p>\n<\/li>\n<li>\n<p style=\"text-align: left;\"><strong>Complaints<\/strong>: Om varan har n\u00e5got fel, till exempel om den \u00e4r defekt eller inte motsvarar beskrivningen, har kunden r\u00e4tt att reklamera produkten. Vid reklamation ska felet \u00e5tg\u00e4rdas av f\u00f6retaget, antingen genom att varan repareras, byts ut eller ers\u00e4tts med ett nytt exemplar.<\/p>\n<\/li>\n<\/ul>\n\t<div id=\"gap-1378434027\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1378434027 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1802316611 > .col-inner {\n  padding: 0% 0px 5% 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_682232937 {\n  padding-top: 20px;\n  padding-bottom: 20px;\n  background-color: rgb(161, 131, 147);\n}\n@media (min-width:550px) {\n  #section_682232937 {\n    padding-top: 40px;\n    padding-bottom: 40px;\n  }\n}\n@media (min-width:850px) {\n  #section_682232937 {\n    padding-top: 70px;\n    padding-bottom: 70px;\n  }\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-556","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.4 - 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